I did something unusual (for me at least) this Christmas, I visited the Boxing Day sales for the very first time. Not exactly a bucket list item you understand and as I shall recount in a moment, it was borne more out of necessity than any desire to escape the…

I imagine that in your household, Christmas preparations are gathering pace, the tree may already be up, lights shining brightly in a spruced-up salute to the cost of energy and Christmas Day lunch is no doubt being planned — with all the trimmings of course. And why not? But that…

Now I don’t know about you, but I’ve never really been one to get especially excited by people throwing orange paint over the windows of Ferrari dealers or gluing themselves to the M25. It’s pointless, irresponsible and frankly a pain in the……well, you get the picture. But an article in…

An awful lot of retail column inches are consumed with discussing the customer experience, whether it be the good, the bad or the downright ugly. And although at first sight you may be wondering if I’m straying outside my swim lane, I’d contend that customer experience applies to all consumer…

We’ve all been there haven’t we? It’s usually when we’re running late and absolutely, definitely, MUST have that frappe latte, maccy whatever with an extra shot, splash of bamboo milk and a muffin to go. Or it’s when we realise we’ve run out of pole line caught tuna (psst —…

I was recently asked to nominate my three favourite retail destinations from around the world — not an easy task you might imagine. Starbucks Reserve Roastery in New York? Harrods in London? Or how about Jelissejew delicatessen in Moscow? All three are wonderful places to spend time, and that got…

In 1968, Formula One world champion Jim Clark was tragically killed in an accident at Hockenheim in Germany. The motor racing world was shocked by this because Clark was revered as the very best of his generation and ‘if it could happen to him, it could happen to any of…

“I‘m gonna get myself connected” — so said the Stereo MC’s back in September 1992. Little did they know that they were serving up some extremely sound advice for each and every business now attempting the not inconsiderable task of digital transformation in today’s world. Because, as we know, digital…

I was alerted to something today which perhaps will come to symbolise the somewhat flaky (sorry) nature of supply chains right now. For the second year in a row, Cadbury 99 Flakes are going to be in short supply this summer. And this comes after Cadbury owner, Mondelez switched manufacturing…